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FIZON
FIZON
Quality commitment · Warranty & DOA

FIZON Warranty & DOA Policy

Every screen tested before it ships, a QC video of your batch on request, DOA replaced or credited, and a 12-month warranty on functional defects.

How to Make a Claim How Ordering Works
12 monthsWarranty
3 daysDOA window
Within 12 hAfter-sales reply
< 0.8%Annual faulty rate
Wholesale terms · as of October 2026

Our commitment at a glance

  • Quality controlEvery screen is tested for display, touch and brightness before shipping. We can send a QC and packing video of your batch before dispatch.
  • DOAReport within 3 days of delivery with a short video. Confirmed items are replaced free in your next shipment or credited -- your choice. No return shipping is needed for small quantities.
  • Warranty12 months against functional defects (display or touch failure) for OLED and Incell screens. Physical damage is excluded.
  • Quotes & after-salesQuotes within 24 hours. One contact person, Lion, replies to after-sales requests within 12 hours.

Our annual faulty rate is lower than 0.8%, thanks to our QC team.

FIZON quality commitment

Four promises on every order

01

100% tested before shipping

Every screen is individually tested for display, touch and brightness. We can send you a QC video of your batch before dispatch, so you see exactly what you are getting before it ships.

02

DOA (dead on arrival)

Report within 3 days of delivery with a short video. Confirmed items are replaced free in your next shipment or credited -- your choice. No return shipping is needed for small quantities.

03

12-month warranty

12 months against functional defects (display or touch failure) for OLED and Incell screens. Physical damage is excluded.

04

After-sales, for real

One contact person, Lion, replies within 12 hours. We treat after-sales as part of the product, not an exception.

Coverage

What is covered -- and what is not

The warranty covers functional defects in OLED and Incell screens. Physical damage after delivery is excluded.

SituationCovered?What happens
Screen dead on arrivalYes -- report within 3 daysFree replacement in your next shipment, or credit
Display failure within 12 monthsYesFree replacement in your next shipment, or credit
Touch failure within 12 monthsYesFree replacement in your next shipment, or credit
Cracked glassNo -- physical damageNot covered
Water damageNo -- physical damageNot covered
Crushed flex cableNo -- physical damageNot covered
Claims

How to make a claim

Three steps. No forms, no return label for small quantities.

  1. 1

    Send a short video

    Show the problem in a short video and send it on WhatsApp or to lion@fizonparts.com. For DOA, report within 3 days of delivery.

  2. 2

    We confirm

    Lion reviews the video and replies within 12 hours. No return shipping is needed for small quantities.

  3. 3

    You choose

    Free replacement in your next shipment, or credit on your account -- your choice.

Send a claim on WhatsAppEmail lion@fizonparts.com
Warranty FAQ

Warranty and DOA questions

How long is your warranty on iPhone screens?
12 months against functional defects (display or touch failure) for OLED and Incell screens. Physical damage is excluded.
What should I do if a screen arrives dead?
Report it within 3 days of delivery with a short video. Confirmed items are replaced free in your next shipment or credited -- your choice.
Do I have to send faulty screens back?
No return shipping is needed for small quantities. A short video is enough to confirm the problem.
What does the warranty not cover?
Physical damage, such as cracked glass, water damage or a crushed flex cable.
Can I see my batch before it ships?
Yes. Ask for the QC and packing video of your batch before dispatch.
How fast do you handle after-sales requests?
One contact person, Lion, replies within 12 hours.

Start with a small, protected order

Trial packs come with the same warranty, a QC video and PayPal protection.

See Trial Packs